FAQ

Shipping

We ship virtually everywhere across the globe, covering North and South America, Europe, Asia, Africa, Oceania and our home - Australia. We use major, trusted international carriers to ensure your package arrives to your destination safely and securely.

STANDARD SHIPPING
Free
(9 - 14 Business Days)

EXPRESS SHIPPING
$19 Flat Rate
(2 - 7 Business Days)

Express Shipping - 2 to 7 Business Days

Standard Shipping - 9 to 14 Business Days

For sure! Once your order has shipped we will provide you with a tracking number you can use to track your order.

You can also use our Order Status page to check on the status of your shipment.

Please use our Order Status page to check on your order.

If your order is unusually delayed you can reach us at support@kingdivision.com – we’ll be happy to update you on the order progress and give you an idea on when your order will be with you.

Most customers do not incur any extra import duties.

However, we are not responsible for any duties and taxes that may be applied by customs in the country where your order is shipped. We recommend contacting your customs office if you're unsure prior to ordering.

WARRANTY, RETURNS & CANCELLATIONS

All our products come with a 12-Month Warranty from date of purchase.

This will protect you against any shipping damages or issues, mechanical failure or faulty parts.

Please refer to our Warranty page for more information.

Please contact us at support@kingdivision.com, describing the issue with the product. It will help if you attach good, close-up photo(s) or videos demonstrating the fault.

Our products have a 12-Month Warranty that protect you against shipping damages or faulty parts, so we'll ship a replacement as soon as we can confirm the issue.

Please include your name and order number, and provide as much detail as possible so we can help you faster.

In the event you change your mind or want to exchange for a different product, you may return your order to us within 30 days of delivery.

All returned items need to be in brand new condition and must have all protective stickers, labels and crown clips still attached.

Please refer to our Returns page for more detail on how you can initiate a return.

At King Division we’re super-efficient and want you to have your items as soon as possible. We will try to process and dispatch your order as quickly as we can, which may limit our ability to add items to the initial order or to prevent a package from shipping. Nevertheless, do reach out to us at support@kingdivision.com and we’ll do our best to accommodate your request.

SUPPORT & PAYMENTS

We aim to reply to you as soon as we can – this shouldn’t take longer than 48 hours.

Please contact us at support@kingdivision.com – we may be able to give you an estimate of if/when the item is going to be re-stocked and can send you an email as soon as it becomes available.

We accept Credit Card, PayPal and also Cryptocurrency (Bitcoin and Ethereum only).

You can also select Afterpay at checkout which allows you to pay fortnightly over 4 interest-free installments. You can read more about Afterpay HERE.